Top FAQ's

Our activities go ahead in almost all weathers and we’re experts at maximising the fun, even in the rain. However, we appreciate that not everyone wants to take part when the weather is on the wilder side.

If you would like to cancel because of the weather (when the session is still due to go ahead) providing we are given 7-days notice you will be entitled to a full refund. If we are made aware that you would like to cancel less than 48 hours before your session we will be unable to refund or rebook you. Between those times, 50% credit will be offered.

If you don’t hear from PaddleTime in the run up to your session, please assume that your session is taking place as planned. We always cancel sessions and rebook or refund customers for no charge if we deem weather conditions to be unsafe, no matter the time frame.

Yes, all of our sessions across our range of activities need to be pre-booked.

The age requirements for our activities can differ slightly depending on which of our sites you choose to visit. The body of water where we operate our activities differs from site to site which then effects the minimum age requirement. As a general rule, we require participants to be at least 18+ months for canoeing, and 8+ years for both kayaking and stand-up paddleboarding.

We just ask that you’re dressed for the weather! So when it’s hot we recommend wearing shorts, a t-shirt and a hat to protect you from the sun. A bottle of water and some sunscreen is also advised. For when it’s cold, you’re going to want to layer up, with a waterproof jacket, trousers, hat and gloves to keep yourself warm on the water.

You do not need to wear a wetsuit for our activities, although you can bring your own if you wish.

Although not completely out of the question, our boats are very stable and you are very unlikely to end up in the water on one of our sessions. 

In the unlikely event that you do end up in the water, a member of our team will be on hand to get you back into your boat quickly and safely.

You can find your nearest PaddleTime location on our locations page.

If you believe that you are eligible for a refund, please contact our customer service team on 0203 376 6984, or alternatively you can fill out our contact form here.

We welcome dogs on all of our canoeing sessions, however we are unable to accommodate dogs on our kayaking or stand-up paddleboarding sessions.