Providing we are given at least 7 days notice before your booking is due to take place, you will be eligible for a full refund.

If we are given less than 7 days notice we can offer you your booking amount as credit to use at a later date. Any credit issued due to COVID-19 cancellations will not have an expiry date and should only be redeemed when safe to do so.

For groups, if member(s) of your group are unable to attend due to COVID-19, only those affected will be eligible for credit and/or a refund.

If PaddleTime have to cancel your session due to COVID-19 e.g. one of our instructors comes down with COVID-19 and is unable to deliver your session, we will issue you a full refund.

No, you do not have to wear a mask on our activity sessions although you are more than welcome to do so.

Although no longer required, we advise that you continue to stay at a safe 1-metre distance from others during your time with us.

We’ve increased the cleaning of all of our kit and there will be hand sanitiser available to our guests at all of our sites.

There may be times when we need to break social distancing rules, e.g. if a customer should capsize and needs to be helped back into their boat. You will be advised of this possible eventuality before you take part in the session.